When the COVID-19 pandemic finally made its way to the United States, the HVAC industry (and all essential businesses) were tasked with a difficult proposition: how to remain safe and healthy while delivering necessary services for American homeowners. It’s during this difficult time that all essential workers looked into their hypothetical toolkit to see what they could use to help mitigate risk. Luckily, tremendous innovations in technology have helped protect HVAC dealers and technicians during these difficult times. In fact, remote technology is poised to redefine the way technicians and homeowners interact, paving the way for a new generation of HVAC solutions. Simply put, it may be safe to say that remote technology is trending to become one of the biggest innovations within the HVAC space. As a trusted partner we can explain the importance of keeping yourself and your customers safe, while also walking through the solutions HVAC technicians have in order to minimize face-to-face contact.

Here are three tips to share with technicians:

• Communicate Extensively with your Customers
  
To Help limit the amount of time the technician and homeowner have to spend communicating during the visit.
• Use Remote Diagnostic Capabilities when Possible

Determine if the HVAC unit is equipped with remote diagnostics and the homeowner has opted in to the program, which can let the technician access the home’s HVAC system remotely first to determine the problem and lessen or even eliminate homeowner contact.
In addition to remotely available system data, Nexia Diagnostics also offers a tool called Dealer Remote Configuration (DRC). With this tool and homeowner permission, a dealer can access a virtual version of a customer’s thermostat while maintaining social distance, providing peace of mind to customers and potentially saving an unnecessary on-site service appointment altogether.
• Know Your Limits

With COVID-19 continuing to disrupt businesses across the country, it’s critical for HVAC technicians to tap into the resources available to them to ensure they are safe and remain healthy. As essential workers on the first line, it’s vital that all HVAC personnel remember these tips to continue providing essential services to help keep homes comfortable and safe.